Senior Customer Success Manager (80 - 100%, Remote)

Be authentic, honest, and deliver on your promises - the rest will naturally fall into place.

Our Mission
Skribble is on a mission to become the leading e-signing platform in the DACH region. We enable the digitization of the signature process, putting operational efficiency and user-friendliness at the forefront of our product. With tailored solutions, in-depth application know-how, and local support, we accompany our customers at every step of the journey. Through strategic partnerships, we expand our offerings into comprehensive business process solutions and drive innovation and excellence in the digital world.

The Team
We are an innovative, dynamic, and agile team that works hand in hand every day to elevate Skribble's presence in the EU to the next level. With passion and professionalism, we strive to strengthen trust in the digital world - one e-signature at a time.

Tasks

As part of the Customer Success team, you will help us grow Skribble by supporting and advising our customers on how to apply and integrate Skribble into their ecosystem. You ensure that our customers can roll out Skribble across various business areas and help them to get the most value out of it. You also support them in navigating the required changes within their business processes as well as negotiate contract renewals. You proactively find new opportunities for expansion.

Outside the Customer Success Team, you work with:

• Product: You are the bridge between the customer and our product.
• Partnerships: You align with the partnerships team on customer onboarding, share insights, and leverage partner resources to keep customers happy and engaged.
• Marketing: You run campaigns with the marketing team or support them in finding engaging customer stories to create assets around. You ensure a smooth handover for the customer and provide testimonials and referrals from the existing customer base.

Further Obligations

• The focus is not on selling a tool, but on sharing knowledge about how to digitalize and optimize existing business processes through SaaS solutions.
• Strong commercial mindset: You navigate multiple pricing models independently and develop creative strategies for pricing, upselling, and expansion.
• Ability to engage with a complex buying committee - understanding various stakeholders within key departments e.g. business managers, IT, and leadership, communicating effectively, and guiding them through the decision-making process. While core Customer Success tasks (onboarding, adoption, product feedback) are part of the role, the main focus goes beyond that: driving strategic impact, business value, and growth rather than only operational execution.

Requirements

• 3-5 years of experience in Sales/Customer Success and good understanding of Customer Success in a SaaS company.
• Experience in identifying expansion and upsell opportunities.
• Experience in independent stakeholder management in complex projects.
• Experience in negotiating renewals and add-on contracts.
• Experience with clients in the DACH region favourable.
• German is your native language and you are fluent in English.
• Fluency in French is a big plus.
• We value honest, communicative, empathetic and pragmatic teammates.
• You are flexible and enjoy working in a highly dynamic environment.

Benefits

• Typically, the total compensation at team target achievement is structured around 80% base salary (fixed) and 20% individual variable compensation.
• Location - access to our office in Karlsruhe and regular visitis to our Zurich office.
• Flexible work - we embrace home office, remote office, and in-person time. You choose what works best for you.
• Grow with us - develop yourself further in a dynamic environment with regular feedback sessions and continuous learning and development opportunities.
• Team spirit - opportunity to be part of a fast-growing tech company with an aspiring and experienced team. We embrace helpfulness and having fun together.
• Diversity - you will become part of an ambitious multicultural team that loves technology.
• A job with a purpose - save human and environmental resources by enabling digital signatures #worksmarter.
• A company culture of transparency and self-responsibility.

Why Skribble?

At Skribble, we value innovation, collaboration, and continuous learning. Our culture is open, and supportive, and encourages professional growth. Here, your work will directly impact our growth and success. We believe that our employees are our strongest asset, and we are committed to providing opportunities for development and advancement. Skribble AG is proud to be an Equal Opportunity Employer. We welcome all candidates regardless of race, colour, religion, sex, age, national origin, disability, or any other status.