Technical Support Specialist (m/f/d)

About Codesphere

Codesphere is a Virtual Cloud Provider from Germany building the future of sovereign cloud infrastructure. Our platform gives enterprises and governments full sovereignty without giving up modern cloud capability – a vision recently validated by a series of multi-million European government tenders.

Since our founding in Karlsruhe in 2020, we’ve expanded into an international team of 60+ experts. Based in Karlsruhe and Munich and backed by top-tier investors, we are chasing a bold vision.

We’re scaling fast and would love for you to join us and grow alongside us

About the role

Codesphere builds complex cloud software in a disruptive way – and when partners and customers run into questions, you're the person who gets them unstuck. As our Technical Support Specialist, you own the support experience end-to-end: from first response to resolution, across technical and functional questions alike.

What you'll drive

• You serve as the primary point of contact for partner and customer support requests – technical and functional

• You manage and resolve incoming tickets with a focus on quality, speed, and clear communication

• You identify recurring issues and feed them back into Product & Engineering as structured insights

• You maintain and improve support documentation, runbooks, and FAQs

• You collaborate with Customer Solution Architects on complex escalations

• You contribute to building a scalable support function as Codesphere grows

What makes you a great fit

• 3–5 years of experience in a technical support, customer success, or solutions role in a SaaS or cloud environment

• Solid understanding of cloud infrastructure, containers, or developer tooling

• Structured, calm, and communicative under pressure – you know how to manage expectations while working on a fix

• Experience with support or service desk tooling (e.g. Zendesk, Jira Service Management, or similar)

• Fluent in German and English

• Based near Karlsruhe or Munich, comfortable with a hybrid setup

What's in it for you

• 32 days of paid time off – 30 regular vacation days plus Christmas Eve and New Year's Eve off

• Meal allowance – up to 15 digital vouchers per month, adding up to over €100 net for you

• Flexibility – hybrid work setup with mobile work options and flexibility around core hours

• Steep learning curve – fast-moving environment, real ownership, and a front-row seat to scaling a company

• Job-Rad – lease a bike through us, tax-free

• Gym access – stay active on site (Karlsruhe office only)

• Employee events – from team offsites to regular get-togethers

• Company pension scheme – company-supported pension to set you up for later

• Great public transport links – both offices are within walking distance of tram and metro stops