Account Manager

Blue Yonder is a global software company that provides AI-driven supply chain and retail solutions to help organizations forecast demand, optimize inventory, and orchestrate fulfillment across omnichannel operations. Its Luminate platform leverages machine learning, real-time data, and prescriptive analytics to improve planning and execution for retailers, manufacturers, distributors, and logistics providers. Blue Yonder is headquartered in the U.S. and serves enterprise customers worldwide.Role summary: Manage a defined portfolio of mid-market B2B customers to ensure retention, adoption, and revenue growth. Act as the primary day-to-day contact, delivering value through proactive account planning, renewal management, and coordination of cross-functional teams to resolve issues and drive expansion.Key responsibilitiesOwn relationship management for assigned accounts; build trust with key stakeholders.Develop and execute account plans that target renewal, upsell, and expansion opportunities.Drive contract renewals and achieve assigned revenue/retention targets.Monitor product usage/adoption and lead customer enablement activities to maximize value and reduce churn.Coordinate cross-functional delivery (support, implementation, product, professional services) to resolve escalations and ensure successful outcomes.Run quarterly business reviews and regular cadence meetings; communicate value and ROI to customer stakeholders.Maintain accurate account records, pipeline and forecasts in CRM.Identify at-risk accounts early and implement remediation or success plans.Capture customer feedback and surface product/market insights to internal teams.Success metrics / KPIsRenewal rate and churnQuota attainment (renewal + expansion revenue)Net Revenue Retention (NRR)Customer satisfaction (CSAT/NPS)Product adoption and time-to-value metricsForecast accuracyRequired qualifications2–4 years’ experience in B2B account management, customer success, or commercial customer-facing role (SaaS experience preferred).Proven track record meeting renewal and/or upsell targets.Strong stakeholder management and executive communication skills.Comfortable working cross-functionally and managing escalations.Proficiency with CRM tools (Salesforce preferred) and standard office productivity tools.Analytical problem-solving and basic familiarity with usage/adoption metrics.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.SummaryLocation: Hamburg; Munich; KarlsruheType: Full time